Tres Monjitas (Puerto Rico Milkmaid Industry) is a food and beverage manufacturing facility. Tracking the laboratory testing and inventory components of the process is critical to identifying the root cause and for rapid resolution of many items. This is the rationale for the implementation in Tres Monjitas of PSI-Pharmaway 1.0 laboratory and inventory modules and it remains the driving force behind the selection of what laboratory and quality testing information is being tracked in the facility. The selection of PSI-Pharmaway 1.0 laboratory and inventory modules to implement was driven by many factors but with the laboratory testing volume of the Facility steadily increasing along with the work load make the need for a laboratory and inventory tracking system was obvious.
The first step in implementing the system was to determine responsibility for the hardware and software. To remove the hardware and software support burden from Tres Monjitas, the system is hosted by PSI on servers in two separate high-security facilities accessible via the Internet. This ensured that access would not be interrupted by local events. The most sensitive data stayed behind the firewall at the faciltiy for security reasons. To date there have been no access or response time problems associated with this arrangement. There is always the option to move the system to an on-site server if it is ever deemed desirable.
The system has been in use at Tres Monjitas since 4/2015 and almost all modifications to the system have been handled by the PSI staff. The staff at PSI has been available when new or complex situations have arisen that are beyond the scope of the staff. Changes are implemented rapidly and without added programming costs because it is done in-house by people who actually use the system as part of their work. The lab supervisor and the PSI-Pharmaway 1.0 laboratory and inventory developers meet regularly to discuss tracking requirements, etc. The client programming and configuration changes are made, tested, and are ready well before they are needed.
The normal processes of modifying software are eliminated. For anyone who has experienced this time-consuming and frustrating process comprising endless meetings (1) to define the scope of work, (2) to draw up contracts, (3) to explain to programmers what is needed, and (4) to review what was done and to repeat steps 3 and 4 endlessly, the benefits of this system are obvious. When a change is required, it is discussed briefly by people involved in and knowledgeable about the work, it is executed promptly, reviewed and implemented in hours or days not weeks or months and it is right the first time. This improves efficiency, reduces frustration, reduces implementation time, and reduces cost. The system keeps pace with the ever-changing process in the laboratory. The information gathered helps to prevent errors during a screen, or failing that, aids in quickly identify the source of the problem for rapid resolution. The Validation Package it keep at the PSI faciltity.